Privacy Policy

What data we collect

At Alder & Vale, we respect your privacy. We only collect the information necessary to provide our artisanal bookbinding services and process your orders. This includes:

• Contact Information: When you fill out our contact or enquiry forms, we collect your name and email address so we can respond to your requests.
• Order Information: When you purchase a journal through our shop, we collect your name, email, and order details.
• Payment Details: We do not store your full credit card numbers. Payments are processed securely through Stripe. We only receive confirmation of payment and the necessary details to fulfil your order.

How we use your data

We use your information to:

• Respond to your enquiries about bookbinding and repair services.
• Process and fulfil your orders for journals.
• Communicate with you regarding your order status or service requests.

Third parties

We share your data only with trusted third-party service providers who help us run our business:

• Stripe: Processes your payments securely.
• WorkSimpler: Our platform provider, which hosts our website and stores the information you submit through our forms and checkout.

Data storage and retention

Your data is stored securely within our platform provider's systems. We keep your information only for as long as is necessary to fulfil your order, manage our business records, or as required by law.

Your rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct any inaccurate information.
• Ask us to delete your personal data.

To exercise these rights, please contact us via our contact form, and we will assist you promptly.